Subject 'Automotive Sales and Service Management'

Name in Estonian: Auto müügi- ja teeninduse juhtimine

Year: 2019/2020 2020/2021 2021/2022 2022/2023 2023/2024

State code	TAT438
Study language	Estonian
Chair	Autotehnika
Credit points	6 ECTS
Grading method	Exam

General description

Maintenance schedule. Workshop design, equipment, work flow. Tools, special tools - for maintenance shop, body repair shop, unit repair workshop. Washbay.

Salary systems, motivation. Workshops DMS.

General aim

To forward all aftresales knowledge needed to work as mechanic or Service Adviser.

Aim

Student is able evaluate workshops design.
Knows maintenance program.Need for washing.
Has understand of paint shops design.
Knows warranty regulation.

Form description

Lectures, seminars, Workshop visits.

Literature

Find from internet manufacturers official requirements. Bosch Service Manuals. Manufacturers Service manuals.

Evaluation methods

Seminars evaluation. Written exam.

Is taught in following curricula

2020: AE

2019: AT