Subject 'Quality Management'

Year:   2010/2011    2011/2012    2012/2013    2013/2014    2014/2015    

Course General Description

Introduction the students the necessity of Total Quality Management (TQM) in organizations to meet business competition and profitability as well develop their own approach to quality principles. Teaching the students the evolution and philosophy of quality and main principles of management: Kaizen, W.E.Deming, W.Masing et. al as “milestones” of TQM management models. TQM application in various sectors, ISO 9001 and 14001 quality and environment management standards as basement for quality management. Application of the “well-doing” (performance of quality) principles in supply chain management, Lean, Six Sigma, 5S et.al. Establishment, management and continuous development of a quality system in an organization.

Course objectives

Learn and evoke the will for “well-doing” in the supply chain throughout the systemic quality arrangement. To appreciate that high-quality performance is one of the main business risk management tools in supply chain management and as source of profitability. Quality has no cost, defective work costs. Learn and to support, to encourage students in development their own entrepreneurship throughout the creation of “five-star” engineering systemic and quality thinking.

Course learning outcomes

Student, passing the course, understand the basic requirements and principles of quality management and different approaches to quality in the supply chain management. He knows the basic principles of “well-doing” to follow them in business competition. He will be able to understand the quality system organization and installation principles at working site and also to participate in its establishment/implementation/development process. He accepts the quality management as tool for engineering risk management in business.

Lectures, seminars.

List of literature of the course in available in this TTK conspectus: A.Jagomägi. Kvaliteediõpetus.
Loengukonspekt , 2009.

Test and individual interview.

2020: KT  

2019: KT  

2018: KT  

2017: KT  

2016: KT  

2015: KT  

2014: KT*  

2013: KT*  

2012: KT  

2011: KT  

2010: KT  

2009: KT  

2008: TÖ  

2007: TÖ  

2006: TÖ  

2005: TÖ  

2004: TÖ  

* Optional subject