TTK University of Applied Sciences
TTK University of Applied Sciences
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Curriculum subjectCommunication Psychology
| Subject |
| Subject code |
HKE134 |
| Subject name |
Communication Psychology |
| Credit points |
3 ECTS |
| Grading method |
Grade prelim |
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| Curriculum subject |
| Curriculum |
2014 TD |
| Study year |
1 |
| Semester |
Spring semester |
| Subject type |
Mandatory |
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Subject loads
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| Practice |
32 |
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| General description |
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Communication as an art. On the way to the community of services. The definition, essence and quality of servicing. Product presentation.
Personality, skills, attitudes and motivation of a future employee. Cooperation. Perception of person and factors influencing it. Self-esteem and positive self-image.
Different type of clients. The definition, essence and techniques of communication. Active listening. asking and answering questions.
Conflicts. Ways of solving conflicts.
Principles of group behaviour. Development of a group. A social role and improving the skills related to one`s professional activity. |
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| General aim |
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| The goal of the course is to provide knowledge and practical experience of communication and servicing, facing students in their future professional activity. |
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| Aim |
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Learning outcomes:
The student
- has knowledge and experience in communication psychology;
- is able to make a positive first impression, to start and finish a communication process;
- is able to use verbal and non-verbal and non-verbal means of communication;
- has an overview of various questioning and listening techniques;
- is able to plan and lead teamwork:
- has knowledge of the principles of client-centered servicing;
- can see problems from the "win-win" position. |
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| Form description |
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Daily study. Distance learning.
Teaching methods:
lecture, guided conversation, discussion, different groupwork, photo and video analysis. |
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| Literature |
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Kidron, A. 2004. Suhtlemine. Tallinn: Mondo
Klienditeenindus valguses ja varjus. 2005. Tln: Äripäeva Kirjastus
Lehtsaar, T. 2008. Suhtlemiskonflikti psühholoogia. TÜ Kirjastus
Matthew,M jt. 2001. Suhtlemisoskused. Tln: Väike Vanker
Sameli, E. 2005. Suhtlemine keskastme juhi proovikivi. Tln: Äripäeva Kirjastus
Trell, E. 2006. Suhtlemispsühholoogia I. Õppematerjal. TTK |
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| Evaluation methods |
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| Assessment is on the basis of students participation in lectures and practical activities. The final project is making of an argumentative and persuasive presentation on a chosen topic. |
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| Current rounds |
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| None |
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