TTK University of Applied Sciences
TTK University of Applied Sciences
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Curriculum subjectCustomer Service
| Subject |
| Subject code |
TRT090 |
| Subject name |
Customer Service |
| Credit points |
3 ECTS |
| Grading method |
Grade prelim |
| Subject program |
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| Curriculum subject |
| Curriculum |
2017 RT |
| Study year |
3 |
| Semester |
Fall semester |
| Subject type |
Mandatory |
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Subject loads
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| Lecture |
12 |
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| General description |
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- Service Bases
-The customer and the service provider
- The service includes mandatory and recommended regulations
- Quality of service and level of service
- Service as a service representative function
- Telecommunications |
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| General aim |
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| Overview of the principles of relationships and cooperations within the railwaysystem intercorporate customers and service providers. |
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| Aim |
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Student:
- Understand impact the formation quality inside the railtransportsystem of the individual work contribution the rail operators
- Be able to analyze affecting factors;and evaluate the interaction between companies belonging to the railway system,
- Knows the railway service quality indicators and standards;
- Knows the basic services, ancillary services and additional service specifications;
- Distinguishes between commercial and public service characteristics and organizational principles;
- Be able to evaluate and implement communications rules and good practices
- Be able to implement the collaborative working methods |
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| Form description |
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| Tutorial,teamwork and independent work. |
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| Evaluation methods |
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Homework is the prerequisite for the final evaluation of the substance.
Final assessment will record score with the following:
Individual homework 1 (paper), max 30 points;
Group work followed by two homework (analysis) max 30 points;
written knowledge check substance (answering questions) max 40 points. |
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| Current rounds |
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| None |
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